Key Responsibilities:
Lead and manage a team of technical support professionals
Deliver engaging system presentations and demos to technical and non-technical audiences
Provide technical expertise and guidance to the team on ERP, Risk Management Systems, Payment Systems, Telephony, CRM and SaaS
Develop and implement technical support processes and procedures
Requirements:
Degree in Computer Science, Information Technology, or related field
Certification in ITIL will be an added advantage
Minimum 4-7 years of experience in technical support, software development, or a related field, with experience in ERP, Risk Management Systems, Payment Systems, Telephony, CRM and SaaS
Proven leadership experience and ability to manage complex projects
Excellent presentation, demonstration, and interpersonal skills
Familiarity with industry trends, best practices, and standards