Qualifications and Skills
Education
Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).
Experience
5+ years of experience in IT support with at least 1–2 years in a leadership role
Technical Skills
Proficiency in troubleshooting hardware, software, and networking issues.
Knowledge of Microsoft products (e.g., Windows OS, Office Suite, Outlook).
Experience with IT ticketing systems and ITIL processes.
Familiarity with networking equipment and configurations.
Soft Skills
Excellent communication, mentoring, and technical leadership abilities.
Structured, organized, and highly responsive under pressure.
Strong documentation habits and process-driven mindset.
High standards of professionalism, accountability, and customer service.
Working Conditions
May require occasional travel to other office locations.
Must be available for on-call support outside regular business hours.
Company Overview