Responsibilities :
Provide detailed information about Doveworth Limited’s services and projects.
Assist customers with order placements, modifications, and cancellations.
Resolve customer complaints by investigating problems and developing solutions.
Maintain accurate records of customer interactions and transactions.
Collaborate with internal teams to ensure timely resolution of client issues.
Follow up with customers to ensure their satisfaction with our services.
Identify opportunities for process improvements within the customer service department.
Required profile for job ad : Customer Service Representative - Dubai
Skills, Knowledge and Experience Required
High school diploma or equivalent; additional education in business or communications is a plus.
Proven experience in a customer service role, preferably within the construction or engineering sector.
Excellent verbal and written communication skills.