Qualifications, Skills, and Experience

Holder of a Bachelor’s Degree in Banking, Economics, Commerce, Business Administration, Finance, ICT, Marketing, or equivalent qualifications from recognized institutions.
Must have at least six (6) years of working experience in the banking industry or financial institutions, including at least two years’ experience in a call center.
An instinctive inclination and orientation towards service.
Good interpersonal and networking skills, with the ability to influence and guide strategy at senior levels.
Proven coaching and development skills.
Communication and presentation skills, both written and oral.
A good understanding of the various functions in the bank, e.g., Retail, Corporate, Operations, and IT.
Experience in a large international bank or investment bank.
Training delivery and facilitation, including questioning techniques.