Requirements

Bachelor’s degree in Business Administration, Finance, Engineering, Computer Science, or a related field; an MBA or relevant advanced degree is a strong advantage.
Minimum of 5 years’ experience in a senior operational role; experience in the call centre industry is beneficial but not essential.
Proven leadership skills with the ability to manage and motivate large teams in a fast-paced, dynamic environment.
Strong emotional intelligence and an adaptable leadership style—able to balance firmness with empathy depending on the situation.
Confident in making tough decisions quickly, with the courage to challenge the status quo when it adds value.
Strategic thinker with exceptional problem-solving skills and a focus on continuous improvement.